• service optimization

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Improve first-time fix rates, reduce truck rolls, and maximize customer satisfaction. Transform your entire service chain and surpass your competitors.
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PTC’s service optimization solution provides the perfect mix of technologies to reduce the cost of service and help accelerate the productivity and efficiency of service technicians.

With advanced analytics and real-time visibility into the health of your products, you will know exactly what is wrong, why it went wrong, and ensure your technician has the right parts and procedures to fix the problem—sometimes before it happens. And, with remote software content management you can minimize how often technicians even need to be dispatched, keeping costs down and reducing the number of technicians necessary to service your assets.

But, when you do need to train new technicians, augmented reality helps with onboarding and continuous on-the-job training. From 3D, step-by-step instructions to over-the-shoulder guidance and expert knowledge capture—you can ensure your workers have the information they need to fix things the first time, every time.

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De Beers’ mining operations span the globe; when operating in locations like the arctic circle, equipment uptime is crucial. With severe temperatures and remote, inhospitable locations, De Beers needs to know that their equipment and facilities will remain online. Watch how Caterpillar is using PTC’s Service Optimization solution to intelligently predict and prevent downtime—before it happens.

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Stay connected with your assets in the field so you can identify and address issues before they lead to unnecessary downtime for your customers. Read this buyer's guide to see how you can solve problems before they happen by leveraging real-time IoT data and predictive analytics.

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Implement and scale service-optimizing solutions with out-of-the-box applications and a robust industrial IoT platform.

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Together, PTC and Microsoft are helping customers innovate groundbreaking new service models. Service organizations accelerate their time to value when PTC’s Service Optimization solutions are joined with the power of leading Microsoft technologies.

Azure Cloud, Azure IoT, Dynamics 365 Connected Field Service and HoloLens 2 all have strategic touch-points with PTC technology, unlocking the full value of Service Optimization and other key solutions.

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